Help with the Online Forums
Do I have to pay to use the SMMGP forums?
No! The forums are completely free to use.
Do I have to register to use the forums?
Not necessarily! Many of the forums can be browsed without you even having to register. Some of the forums do require you to register however, and you must register if you want to take part yourself by posting your own messages.
Can I remain anonymous when I register?
Yes! You do not need to provide your name or address when you register - all we require is that you give a valid e-mail address which we will use to confirm registration. This e-mail address will not appear anywhere on the forums themselves unless you specifically choose for this to happen, so you can remain totally anonymous if you wish.
If you forget your password just use the "Lost Password?" link on the forums login page. You will simply need to enter the e-mail address which you use to log in with. The sytem will then automatically send you your password.
For security reasons we can never see passwords you set yourself, nor can we alter them.
Once you have logged in again with your new password, you can change it to anything you like by altering your "Profile" via the "Personal Zone" link in the "Go" menu tab near the top left of every forum page.
What if my e-mail address (or anything else) changes?
If you need to change the e-mail address that you have registered with the forum (or any other information for that matter), just click on the "Go" menu tab near the top left of every forum page. Choose "Personal Zone" from the menu, and then amend your "Profile" as required.
What if I don't get my registration validation e-mail?
When you register with the SMMGP Forums, you will automatically be sent a validation e-mail (so we can be sure it's really you and not someone just typing in your e-mail address). Once the e-mail arrives you will need to click on a link to confirm that you received it. This will complete your Forums registration process.
Some people have found that they never receive this validation e-mail. There are many possible reasons why this might happen, including the following:
- If the recipient's mailbox is full, the validation e-mail may be "bounced" back or just lost altogether.
- The validation e-mail may be incorrectly classed as "spam" or "junk" by the recipient's internet security, firewall or e-mail software. In this case it may be automatically deleted or placed in a separate "junk e-mail" folder. It is not possible to predict whether or not this may happen since it depends on the software being used as well as the security level settings.
- IT departments of large organisations may filter out and discard the validation e-mail automatically if they are not told otherwise i.e. the e-mail may be classed as "unsolicited" unless the recipient informs their IT department that it should be allowed through.
- If the recipient mis-typed their e-mail address when registering, then the validation e-mail may get sent to a non-existent e-mail address.
- On rare occasions, the recipient's mail server may experience temporary problems which cause the e-mail to be lost.
Unfortunately, none of the above issues are within SMMGP's control and there is usually no indication of anything having gone wrong i.e. we can't tell whether or not the validation e-mail arrives successfully.
If you think you may not have received your validation e-mail for any reason, please contact us for advice on how to proceed.
What if I need more help with the forums?
The forums area itself has a comprehensive help section. Go to any page on the forums site and select "Help" from the "Tools" menu tab near the top left of every forum page.
Alternatively, feel free to Contact Us and ask any questions you want.