SMMGP - Supporting good practice in drug and alcohol treatment

Supporting good practice in drug and alcohol treatment

Help with the SMMGP Forums

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Do I have to pay to use the SMMGP forums?

No! The forums are completely free to use.

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Do I have to register to use the SMMGP forums?

Not necessarily! Many of the forums can be browsed without you even having to register. Some of the forums do require you to register however, and you must register if you want to take part yourself by posting your own messages.

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Can I remain anonymous when I register?

Yes! You do not need to provide your name or address when you register - all we require is that you give a valid e-mail address which we will use to confirm registration. This e-mail address will not appear anywhere on the forums themselves unless you specifically choose for this to happen, so you can remain totally anonymous if you wish.

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What if I forget my password?

If you forget your password just use the "Lost Password?" link on the forums login page. You will simply need to enter the e-mail address which you use to log in with. The sytem will then automatically send you your password.

For security reasons we can never see passwords you set yourself, nor can we alter them.

Once you have logged in again with your new password, you can change it to anything you like by altering your "Profile" via the "Personal Zone" link in the "Go" menu tab near the top left of every forum page.

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What if my e-mail address (or anything else) changes?

If you need to change the e-mail address that you have registered with the forum (or any other information for that matter), just click on the "Go" menu tab near the top left of every forum page. Choose "Personal Zone" from the menu, and then amend your "Profile" as required.

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What if I don't get my registration validation e-mail?

When you register with the SMMGP Forums, you will automatically be sent a validation e-mail (so we can be sure it's really you and not someone just typing in your e-mail address). Once the e-mail arrives you will need to click on a link to confirm that you received it. This will complete your Forums registration process.

Some people have found that they never receive this validation e-mail. There are many possible reasons why this might happen, including the following:

Unfortunately, none of the above issues are within SMMGP's control and there is usually no indication of anything having gone wrong i.e. we can't tell whether or not the validation e-mail arrives successfully.

If you think you may not have received your validation e-mail for any reason, please contact us for advice on how to proceed.

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What if I need more help with the SMMGP forums?

The forums area itself has a comprehensive help section. Go to any page on the forums site and select "Help" from the "Tools" menu tab near the top left of every forum page.

Alternatively, feel free to Contact Us and ask any questions you want.